You recognize the problem halfway through the first sentence. You have seen it before. You are ready with the answer.
Experience is useful. It can also make it easier to interrupt the part of the conversation that would have changed your understanding.
A department head may arrive with a staffing concern that sounds familiar. Before you suggest the usual solution, ask what they have already tried, what they believe is causing it and what decision they need to make. The issue may involve expectations, an unresolved relationship or a process that makes the schedule harder to manage.
Try asking, “What would be most useful from me right now: thinking it through, making a decision, or helping remove an obstacle?” You may discover that they do not need you to take ownership of the entire issue.
When the situation permits, let them finish. Reflect back what you heard before responding: “You have coverage for today; the concern is whether this arrangement will hold next week. Have I understood that?” That small check can prevent a long conversation about the wrong problem.
There are times when immediate direction is necessary, particularly when safety or urgent operational requirements are involved. Listening well includes understanding what the situation requires. It does not mean withholding a decision that is yours to make.
Put it into practice: in one nonurgent conversation this week, ask two genuine questions before offering a recommendation. Notice what you learn and whether the other person leaves with clearer ownership. Coaching offers a place to examine the urge to rescue, demonstrate expertise or move quickly—and choose the response that best serves the person in front of you.
Share your perspective
What helps you pause before solving a problem for someone else? I would like to hear your experience—even if you see it differently.
Email Douglas your thoughts at douglas@thriveon365.com. No need to book a call to share a thought. Please leave out identifying resident, employee or confidential company information.
Douglas Blake | Executive Director & Coach · Explore coaching with Thrive On 365
